Frequently Asked Questions

Shipping

When will my order be dispatched?

We strive to process orders swiftly and efficiently, typically within 2 business days. However, in certain circumstances such as holidays, promotional events or unforeseen factors, order processing may take longer. Rest assured that we are committed to completing and dispatching your order as promptly as possible. In the event of any exceptional delays, we will provide updates on our website and communicate them via email. Your satisfaction is our priority, and we appreciate your understanding and patience during such situations.

Where can I find delivery information?

We provide free shipping on every order, regardless of order value or quantity.
You can see a detailed breakdown of our shipping options on our Shipping Policy Page.

How can I track my order?

To track your order, visit our Tracking Page and enter your order number and email address. Alternatively, you can use the tracking number provided in the dispatch confirmation email we sent you.

If i would like to make a gift purchase. Can you send my purchase to a different address ?

Yes we can send your order to a different address.

Payments

How do I know if my payment has been received?

Upon successful receipt of your payment, we will promptly send you an email notification confirming your order. This email will serve as proof of your purchase and include essential details regarding your order. If, for any reason, you do not receive this notification email, kindly reach out to us at support@velnem.com . Our dedicated support team will be more than happy to assist you and ensure that you are informed about the status of your order. Your satisfaction is our priority, and we are here to provide you with a seamless shopping experience.

Do you provide an invoice?

Upon receiving your order and confirming the payment, we will promptly generate an invoice for your purchase. This invoice will be sent directly to your email address for your reference and records. It serves as a confirmation of your payment and provides detailed information about the items you have ordered.

What payment methods do you accept?

We accept VISA, Mastercard, American Express, Discover Card.

Returns & Refunds

Can I cancel or adjust my order?

Please note that you have a 12-hour window to cancel your order from the time it is placed. We kindly request that any cancellation requests be made within this timeframe to allow us to accommodate your request. Once this 12-hour period has elapsed, we initiate the processing and preparation of your order for shipment. Unfortunately, after this point, we are unable to cancel orders.

How long does the refund take?

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

How do I make changes to an order I’ve already placed?

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

What is the return policy?

We offer 30-Day Money-Back Guarantee Return Policy. If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full or partial refund (if applicable).

For Order Return inquiries, please email support@velnem.com . Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Mon-Fri 9 am-5 pm (EST).

Product Information

Does the Bunion Corrector come in a universal size?

Yes, the Velnem Bunion Corrector is a one-size-fits-all product. It can be adjusted to accommodate a variety of foot sizes and offers a snug and secure fit.

Can I use the Bunion Corrector inside of my shoes?

The Velnem Bunion Corrector cannot be used inside shoes, sorry. When at home or when relaxing, it is advised to wear it barefoot or with socks.

Which foot may I use the Bunion Corrector on?

You may use the Velnem Bunion Corrector on either the left or the right foot, yes. It is appropriate for both feet and makes no distinction between them.

How quickly will the Bunion Corrector start working?

You can anticipate the first benefits after using the product consistently for the first 30 days, depending on how bad your foot condition is. Individual foot issues may take longer times for obvious changes, and results may vary.