Shipping policy

Thank you for visiting and shopping at Velnem. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders made before 2:00PM are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.


Shipping rates & delivery estimates

We offer free shipping on all orders.


Shipment method

Estimated delivery time

Shipment cost

United States

Secured Shipping with Tracking 

2-5 days



Secured Shipping with Tracking 

3-8 days



Please be aware that delivery delays can occasionally occur due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies.. If you experience a delay, please contact our customer support team, who will work diligently to provide updates and assist you throughout the process.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes

For orders shipped within the United States, Velnem covers all applicable taxes, ensuring that the prices listed include any necessary customs duties and taxes. This means that customers placing orders within the United states will not be responsible for any additional charges. However, for international orders outside the United States, customers are solely responsible for any customs duties, taxes, or import fees imposed by the destination country. It is important to be aware of and understand the potential charges that may apply to international orders. If any customs duties, taxes, or import fees are levied, it is the recipient's responsibility to settle these charges directly with the relevant authorities or courier. For further information or assistance, please contact our customer support team.



If you receive a damaged product, please contact our customer support team. We kindly ask you to provide detailed information and supporting photographs of the damage. Our dedicated team will promptly assess the situation and provide suitable solutions, which may include a refund, replacement, or repair, depending on the extent of the damage. We are committed to resolving such issues and ensuring your satisfaction with your purchase.